Terms And Conditions

Legal

MALABABA's web page is a creative original work covered by the laws protecting intellectual property.

The page, as well as all elements which make it up, is of the exclusive property of MALABABA.

Any reproduction or representation of the page, in whole or in part, or of any of the elements that make it up is totally forbidden, as well as its modification.

The trademarks as well as the domain names shown in MALABABA'S web page are of MALABABA's exclusive property. Any unauthorized reproduction or use of these trademarks or domain names is totally forbidden, irrespective of the form or intention adopted.

Hypertext links towards the MALABABA web page may not be created without the previous written consent of MALABABA.  MALABABA declines any liability in relation with the contents of the pages linked to MALABABA's web page.


According to the legal provisions in force, visitors have the right of access, rectification or cancellation of the personal data concerning them by contacting  . The answers to the questionnaires in the MALABABA web page are optional.  Your personal data will be incorporated to a clients data base under the responsibility of Tienes Malababa? S.L., domiciled in Calle Santa Teresa 5, Madrid, and may be used, unless otherwise advised by you, for the remittance of commercial communications and advertising regarding our products.


MALABABA wants to implement a "cookie" in your computer that will enable your identification.  It will record information related with the browsing of your computer through MALABABA's web page (sections visited, date and time of the visit, etc).  If you do not wish that MALABABA implements a "cookie" in your computer, please let us know it expressly by contacting . Without prejudice of the above, we want to remind you that you may refuse the implementation of "cookies" by adjusting your browser to said effect.

On the part of MALABABA all reasonable means have been used in order that the information obtained through its web page be accurate. Nevertheless, we do not guarantee the accuracy, wholeness and updating of said information.


MALABABA does not grant any guaranty, neither express nor tacit, in relation to the whole or part of the contents of its web page. MALABABA will not be liable in any case for any direct or indirect damage, of any kind, due to the use of its web page


COMPANY INFORMATION

Tienes Malababa? S.L

CIF: B-85077436

Address : Calle Santa Teresa 5 - 1º, 28004 Madrid (SPAIN)

Telephone: +34 91.112.35.36

Email:

TOMO: 24.318 LIBRO: 0 FOLIO: 48 SECCIóN: 8ª HOJA: M-437270 INSCRIPCIÓN: 3ª

Legal

Items bought on Malababa online store are sent via overnight courier. Shipping times are as follows:

  • Spain: 1-3 business days
  • Europe: 5 business days
  • Worldwide: 15-20 business days

Orders are prepared at the time the payment has been confirmed and at the following times:

Monday through Friday from 9:00 to 16:00 h. Orders placed outside these hours will be prepared the next business day. No shipment on Saturdays, Sundays and public holidays are made

When ordering, if you are outside the European Union please note that you are responsible for paying local customs taxes.

Returns and refunds

If you want to return an article purchased at malababa.promoide.com please fill in the "return-form" that was included in the parcel. Items returned must be unworn and in resalable condition. Delivery Charges are non-refundable.

Please Note - In order to process your return or exchange we request that:

  1. In the interests of hygiene pierced earrings cannot be returned if they have been worn
  2. Shoes must be tried on a carpeted surface until you are sure you are going to keep them.

EXCHANGES

You will have to send the item back to us for a refund to be processed, and place a new order for the alternate item.

FAULTY ITEMS

Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at stating your Order Number and the nature of the fault.

RETURNS

To return an online purchase, please follow these instructions:

Please bear in mind you have 14 days counting from the day that you receive the order.

How do I return an item?
  1. Send an email to and request a return letting us know the reason.
  2. Items must be returned:
    1. In its original state, together with any accessories related, and may not be used, washed or damaged.
    2. With original tags.
    3. In its original packaging.
    4. Attach a copy of the invoice.
  3. Send the item to the following address:
    1. MALABABA:
    2. Calle Santa Teresa 5
    3. 28004 Madrid (España)
    4. T: (+34)91 203 59 51

Until we receive your return to our warehouse, the items and their condition are your responsibility.

SECURE/TRACKABLE DELIVERY - We recommend you send your return using a secure or trackable method - i.e. Recorded/Special Delivery - and that you retain your proof of postage.

How will I get my refund?

Once the refund is approved by Malababa you will then get the refund. Paypal, Credit Card or Bank Transfer depending on what was the payment method used originally when placing the order.

When will I receive my refund?

Items must be in perfect condition. Once Malababa has aproved the refund you will receive an email confirming that the refund has been made. This should take 1-2 days once we receive the item back.Remember that the payment to the credit card always depends on your bank.

What should I do if my refund is incorrect?

In case this hypothetically happens, please contact us: . We will try to solve it as soon as possible.

In case Malababa mistakenly sent a different item than requested or that the quality of the article is not adequate, please contact us at for the return or change. In this case, Malababa will assume the costs of both sending and return.

In case of special promotions, where shipping is free, the customer must bear the shipping costs for return.

Need help?

+34 91 112 35 36

Mon through Thu: 09:00 - 18:00

Fri: 09:00 - 15:00

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